GPS Tracker FAQ

A1: Stay in the room, under the tree or keep still for a long time may affect GPS signal reception.
Whether GPS is shielded or not. (e.g., near military region or community)
Overhaul needed when the device still can’t be positioning even the signal is strong.

A2: Your SIM card should be valid.

Please check whether the SIM card is incorrectly inserted.

Observe indicator light. If the network indicator is dark, this problem may be caused by SIM card, you can change another one and have a test. If this still can’t work, please return the device to factory to get an overhaul.

A3: To get started, first make sure your tracker is completely charged and powered on.

It may take a moment for your tracker to connect to the cell network and get a GPS fix for the first time.

You will want to download the tracking app for your smartphone (or you can use the web tracking app).

You can log in with the account name or IMEI number and password.

Once your tracker is powered on, it should update the map view and display its current position.

1. There are a few reasons a tracker might not be updating its position on the map.  

2. The first thing to check is that the tracker is charged and powered on.  

3. Next, make sure the tracker is placed somewhere it can get a GPS signal.  Trackers get their location from GPS satellites, so they can’t be inside a metal enclosure like a trunk or toolbox.

4. Also, they may not be able to get a GPS fix inside a metal building, an underground parking deck, etc. So if your tracker isn’t reporting, there is a possibility that it just doesn’t know where it is at the moment.

5. Finally, the most common reason a tracker might not be reporting is because of poor cellular service at the tracker’s location. 

6. Your tracker sends its location back over the cellular network, so adequate cell service is required.  If your tracker hasn’t updated in a while, there is a good chance it’s in a cellular dead zone and will update as soon as it moves out of that area.

7. A great way to test your tracker if you just got it is to drive around for a few minutes with the tracker. This usually solves any connectivity issues that may be the result of poor cellular service in one spot.


A5: If you are using Asset Tracker or Personal Tracker series, there will be power-saving mode in which the device will be sleeping during fixed time intervals. Please confirm if the device is in those modes.

Another issue would be the signal strength around the device. If the device is deep down at a parking lot, or surrounded by crowded buildings, tunnels, the signal would be worse than usual, and the odds that the device go offline would be higher. You can also cross-check with your cellphone for the signal coverage.

Check the installation. Please do not install the device where it will be surrounded by metal material, because metal cover will significantly affect the network and GPS signal strength.

Check the SIM card balance. Recharge the balance to enable Internet access.

Check the battery life and/or the power supply circuit for the device. Make sure the device is power on and stably powered.

If you failed to get the device online after above steps, please contact us for technical support.

A6: Please make sure you are not testing the device indoor. In some area like inside the buildings, thick forests, in the garage or parking lot, the GPS signal will be too weak to fix a location. But there will be LBS or WIFI positioning available, according to different devices.

When the car is parked or the device is not moving for a while, it will not update location. If you wish the device update locations at all times, please refer to the command lists, or contact us.

Some trackers may have their logics to shutdown GPS modules for power saving. Please contact us for more detail.

A7: Many factors affect how accurate your GPS is. The atmosphere, the ionosphere and the position of your receiver could all affect GPS accuracy. Any buildings, natural structures or heavy foliage that obstruct the GPS’ view of the sky may decrease the position accuracy.

A8: Yes, think of your tracker as another phone. You insert a SIM card and that phone number is where you send your text message to.

A9: Sorry, IMEI is unique and cannot be changed.

A10: 1. There should be no nearby tall buildings or houses.

2. Antenna signal will not pass through metallic or magic type tint.

3. The vehicle should not be moving when trying to get your first fix.

4. Units should not be placed or covered behind metal objects.

5. Acquiring your first location should take only 30 seconds to 1 minute with a good GPS signal in the area. Should the acquiring of a signal take too long, simply remove the unit’s power and re-insert it again – this re-starts the search process.

A11: If the GSM network is available, your device will turn to LBS location when you enter the building, the accuracy not accurate as GPS location. Once outside and get GPS signals, it will start to upload your GPS location again. The same applies to tunnels.

A12: The device will automatically switch to base station positioning if the satellite signal is weak. To use satellite positioning, please ensure the signal is good and there is no metal material above the device.

A13: SIM card should have a caller ID service.

The device is monitoring only if the SOS number is already set.

A14: We will offer communication procedures and protocols documentation of the device, which will help the server talk to the device. For any further assistance on the integration, please contact us.

A15: GPS signal can be affected by various factors:

Bad weathers like rain/snow/thunderstorm, extreme temperature

The surrounding buildings or hills/mountains, bad installation method and position, etc.

If the device is under those conditions, the position would be less accurate. If the device location keeps drifting all the time, please contact us for support.

A16: To get the device connected, you will need a SIM card with SMS feature and Internet access. Insert the SIM card and power ON the device, then normally the device will self-adapt the correct APN setting of the SIM card, and connect to the Internet. 

The device is configured to connect the server by default.

If unfortunately, the APN setting cannot be adapted, you can also manually set them by SMS command. See the user manual document for more detail. 

A17: Your device will store up outgoing messages until it is connected to the GSM network. When the GSM network resumes the data will stream back to server. Nothing will miss.

A18: You will be provided with an online account and given a personal login and password of your choice. You will also be given the website address of your GPS tracking website. Any computer with a working standard Internet browser is required to login and locate your vehicle.

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